Terms and Conditions

Please read these terms and conditions before using this website

These pages provide information about who we are and the legal terms and conditions (‘Website Terms‘) that apply to your use of www.bicesterfurniturestudio.com (the ‘Website‘) and any product you order from us.

To help you find the information you are looking for, we have divided these Website Terms into four sections:

Part A: Information about Bicester Furniture Studio, including contact details.

Part B: Website Terms of Use – the legal terms and conditions that apply when you access, browse and use www.bicesterfurniturestudio.com.

Part C: General Terms and Conditions of Sale – the legal terms and conditions that apply to any product or service that you order from bicesterfurniturestudio.com.

Part D: Privacy and Cookie Policy – the personal information we collect and use when you access, browse and use this Website, the rights you have to control our use of your personal information and how we use cookies on this Website.

We may revise and update these Website Terms at any time and therefore recommend that you revisit this section of the Website periodically to keep informed of any changes. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Part A: Information about Bicester Furniture Studio

This Website is owned and operated by Bicester Furniture Studio Limited,  a company registered in England and Wales (company registration number 4893344) whose registered office is at St Edburg’s Hall, Priory Road, Bicester, Oxfordshire OX26 6BL. Our VAT number is 889917047.

If you have any questions (whether about our products, this Website, our terms and conditions or other aspects of our business) or wish to make a complaint, please contact us by telephoning our customer service team on 01869 325669 or by emailing us at admin@bicesterfurniturestudio.com.  If you have a complaint and the matter cannot be resolved between us, you may want to consider using the EU’s Online Dispute Resolution Platform to resolve the dispute at https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

Part B: Website Terms of Use

These Terms of Use apply to your use of our Website at www.bicesterfurniturestudio.com and to any order you place through the Website. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms of Use in their entirety. If you do not agree to these Terms of Use in their entirety, please do not use this Website.

Your use of this website

You may only use this Website for lawful purposes and you may not use it in a way that breaches any law or regulation, that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

Accessing our website

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use, and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your user identification code, password or account.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at admin@bicesterfurniturestudio.com.

Ownership of rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Bicester Furniture Studio.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the Website, you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.

No reliance on information

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content or information displayed in or on our Website is accurate, complete, up-to-date or does not infringe the rights of any third party.

Limitations on our liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Website; or use of or reliance on any content displayed on our Website.

If you are a business user, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which are set out in Part C, our General Terms and Conditions of Sale.

Uploading content to our website

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in these Terms of Use. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant us and other users of the Website a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website.

We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the content standards set out in these Terms of Use.

Content standards

Our content standards apply to any and all material that you contribute to our Website (‘contributions’) and to any interactive services associated with it.

Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • contain any material that is defamatory of any person;
  • contain any material that is obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • abuse or invade another’s privacy, be threatening or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case;
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Viruses, hacking and other offences

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that our Website will be secure and free from bugs or viruses or that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Third party links and resources

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We do not vet and have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our Website. When a breach of these terms has occurred, we may take such action as we deem appropriate, including all or any of the following:

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Website;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Governing law and jurisdiction

Any matter that arises out of these Terms of Use or your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

Each provision of these Terms of Use operates separately. If a court or relevant authority finds any provision to be unlawful, void or for any reason unenforceable, the remaining paragraphs will remain in full force and effect.

Part C: General Terms and Conditions of Sale

These general terms and conditions of sale (‘General Terms and Conditions of Sale’) apply to any order you place through www.bicesterfurniturestudio.com (the ‘Website’). By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product through the Website.

Opening an account and placing an order

To place an order, you can open an account with us that will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by logging in to your account on the Website.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. We shall not be liable to any person for any loss or damage that may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us by telephone on 01869 325669 or by email at admin@bicesterfurniturestudio.com.

When you order through the Website via our guest checkout, you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via our guest checkout (save for processing your order, or if you have opted in to receive marketing communications from us).

Please see Part D, our Privacy and Cookie Policy to see how your personal information will be used and stored.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we despatch the product(s) that you have ordered from us. Prior to despatch of the product(s), we have the right to decline an order for any reason, including for legal and regulatory reasons.

We will notify you by email or telephone as soon as possible to acknowledge that we have received and are processing your order. This email or telephone call will include details of the order number and product(s) you have ordered, but this will not constitute an order confirmation or order acceptance.

As your product(s) is shipped, we will send you a dispatch confirmation email (‘Dispatch Confirmation‘). Order acceptance and the completion of the contract between you and us will take place when we send you the Dispatch Confirmation.

If we cannot supply you with the product(s) you have ordered, we will not process your order and will inform you of this in writing (including email) or by telephone. If you have already paid for the product, we will refund you in full as soon as reasonably possible. This might be because the product is out of stock or no longer available, or because we cannot meet your requested delivery date, or because we have identified an error in the price on our Website or cannot obtain authorisation for your payment.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, we have the right to stop or cease to fulfil the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that we shall incur no liability to you in such circumstances.

Our Website is solely for the promotion of our products in the UK. Unfortunately we do not accept orders from or deliver to addresses outside the UK.

Payment

During the checkout process, you will be asked to enter your payment details. We will then take your payment either when you place your order or when your order is ready for delivery, depending on your chosen payment method.

By completing your payment details, you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. We may collect and store your information, using an encrypted secure payment mechanism, but will only use this information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer.

All products ordered will remain our property until we have delivered the products to the address specified by you or they have been collected by you. If your payment is not received by us and you have already taken delivery of the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Our products

We try to ensure that prices that appear on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • the images of the products on our Website are for illustrative purposes only and products may vary slightly from those images;
  • orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this Website;
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable unless expressly indicated otherwise;
  • although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery;
  • we are not responsible or liable to you if the manufacturer of our products changes any of the product specifications without prior notice.

Delivery

We usually provide free delivery across mainland UK for orders totaling more than £300. The delivery charge for orders of £300 or less is provided during the checkout process before the order is placed.

As many of our products are made to order, lead times will vary between each item, but our products are usually supplied within 4-6 weeks of order subject to workload at the time of order placement.

Once you have placed your order, we will notify you by email or telephone as soon as possible to acknowledge that we have received and are processing your order. We will then contact you again to book a delivery date. Please make sure that you tell us at the time of placing the order or when we contact you if you have any special notes regarding delivery.

If, on delivery, the product(s) does not fit into your home or, in our opinion, access is difficult or unusual, costs incurred by us will be your responsibility.

A signature acknowledging receipt may be required on delivery. The delivery crew will ask you to inspect your items carefully before signing. If you are dissatisfied for any reason, please inform the crew.

If we attempt to make a delivery on the delivery date/time slot that you have accepted and no one is present to receive the product(s), necessitating a repeat delivery, you will incur a repeat delivery charge, which must be paid prior to the redelivery and will be non-refundable in all circumstances. This repeat-delivery charge will also apply if you cancel an agreed delivery date/time slot less than 48 hours prior to the agreed date.

The product(s) will be your responsibility from the completion of delivery.

You own the product(s) once we have received payment in full, including all applicable delivery charges.

Where the supply of your product(s) is delayed or prevented wholly or partly for reasons beyond our control (for example, material shortages or higher than anticipated demand), we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Changes to your order

Any changes to your order must be notified to us in writing and within a reasonable time. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery and anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Cancellation, return and refund rights 

What follows is not intended to be a full statement of all your legal rights. Full details of your rights are available from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Right to cancel for any reason

If you are a consumer, you can cancel all online and telephone orders at any time up to 14 days after receipt of the product(s), and we will refund the cost of the product(s) to you. If you ordered multiple items, the cancellation period will end 14 days after the day on which you receive the last item.

However, if a product is custom made, made to measure, personalised or made to your specifications, you do not have a right to cancel your order and obtain a refund unless the product is faulty.

To cancel an order, you must send an email to admin@bicesterfurniturestudio.com or contact us by telephone on 01869 325669. You should include details of your order (including your order number) to help us to identify it.

If the product has been delivered to you, you must return the product to us at your own cost without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. The returns address is Bicester Furniture Studio, c/o Parson’s Barn, Main Street, Long Compton, Warwickshire CV36 5LJ, unless otherwise notified to you. You can send the product back to us by using your own courier but you remain responsible for the product(s) until we receive it back. If a returned product is lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.

Alternatively, we may arrange to collect the product from you. This will be at your cost and will be notified to you at the time of cancellation. Unless there is something wrong with the product, you will pay the costs of return postage or collection.

If you cancel your order, we will refund you the price you paid for the product(s) (including any deposit) and any delivery costs you have paid subject to the following:

  • the delivery charge refund will be the value of the standard delivery only;
  • we are permitted by law to reduce your refund to reflect any reduction in the value of the product(s) if this has been caused by you handling it in a way which would not be permitted in a shop (for example if the product is damaged or incomplete).

We will process your refund within 14 days of receipt of the product(s) at the specified address. You must take reasonable care of the product(s) while in your possession and it must be returned to us before we can issue your refund. If you cancel before delivery, or we have offered to collect the product from you, we will process your refund within 14 days after you inform us of your decision to cancel the order.

Damaged or incorrectly supplied products

If you are a consumer and there is a problem with your product, you have 30 days from the date of delivery to contact us by email at admin@bicesterfurniturestudio.com or by telephone on 01869 325669, and request a full refund (including any delivery charges). We will decide whether to collect the product from you at our own cost or pay your reasonable costs of returning the product to us at the address notified to you. We will pay any refund no later than 14 days from the date on which we agree that you are entitled to a refund. However, if you would prefer the product to be replaced or repaired, this 30 day refund period will stop running during a ‘waiting period’ while the product is being repaired or replaced. This means that if the repair or replacement is unsuccessful, you will still have the remainder of the 30 day period, or seven days (whichever is longer), to request a full refund.

After the expiry of 30 days from delivery, you are not entitled to an automatic refund and we have the right to offer a repair or replacement instead.

Business sales 

If you are contracting with us as a business, the consumer legal rights relating to consumers detailed above do not apply.

If you cancel the contract for any reason before delivery of the product(s), we will retain any deposit that you have paid. Once you have taken delivery of the product(s), we will only give refunds in accordance with your legal rights (as outlined below) if a product is faulty or incorrectly supplied.

Upon delivery, you should check the product(s) you receive against your order. If the product(s) you receive is damaged or incorrectly supplied, you must note the details of any damage or error in supply on the delivery documentation or, if you are unable to view the items on receipt, inform us (by post, phone or email only) as soon as possible and in any event within 30 days of the delivery.

After informing us that the product(s) is damaged or has been incorrectly supplied, you must promptly return the product(s) to us at the address notified to you. Alternatively, we may arrange to collect the product(s) from you. We will choose whether to offer a replacement or repair, or refund the price of the product(s), together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We will process this refund within 30 days of us receiving the goods back.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.

If you choose to return a product to us, we will not be responsible for any loss or damage to it in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to you) for such loss or damage.

Limitations on our liability

There are certain liabilities that we cannot exclude by law and nothing in these General Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence, or for fraud, or for any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our products, whether express or implied.

You have certain rights as a consumer, including legal rights relating to faulty or incorrectly supplied products. Nothing in these General Terms and Conditions of Sale will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions of Sale with reasonable care and skill.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions of Sale. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions of Sale by anything you (or anyone acting on your behalf) does or fails to do or due to events that are beyond our control.

You must follow any advice we give you to keep products we supply to you safe and in good condition (including any care instructions or product manuals provided with the products). We cannot accept liability for damage or problems to products we have supplied that is caused by your failure to follow this advice.

In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Guarantee

Corndell Quality Furniture Limited offers a 12 month guarantee on all its products, but this guarantee only belongs to you.

This guarantee starts from the date of delivery and provides cover against manufacturing defects. Deliberate damage (such as treating a product roughly or not using the right products to maintain it) is not covered by your guarantee. This guarantee only applies to your home and does not cover any product used in a workplace or business.

As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights.

This guarantee applies to mainland UK only.

General

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Part D: Privacy and Cookie Policy

This Privacy and Cookie Policy (‘Privacy Policy’) explains what personal information we collect about you when you use www.bicesterfurniturestudio.com (the ‘Website’) and how we use cookies on our Website. Please note that when you agree to the Website Terms, you shall be deemed also to have read, understood and agreed to our Privacy Policy in its entirety. Furthermore, by accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agreed to this Policy. If you do not want your data to be used as set out in this Privacy Policy, you should not use this Website.

This Privacy Policy was last updated in May 2016 and you should check back periodically to keep informed of any updates.

Privacy and security

We are committed to respecting the privacy rights of visitors to the Website. This Privacy Policy explains how we collect, store and use your personal data when you browse the Website, shop with us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This Privacy Policy applied regardless of how the Website is accessed and will cover any technologies or devices by which we make the Website available to you.

Who we are

Bicester Furniture Studio Limited  is a company registered in England and Wales (registration number 4893344) whose registered office is at St Edburg’s Hall, Priory Road, Bicester, Oxfordshire OX26 6BL and is registered as a data controller with the Information Commissioner’s Office (registration number ZA190704).

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as updated from time to time, and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by telephone on 01869 325669, by email at admin@bicesterfurniturestudio.com or by writing to us at Bicester Furniture Studio Ltd, St Edburg’s Hall, Priory Road, Bicester, Oxfordshire OX26 6BL.

When contacting us, you should include your name and contact details along with your account number or any correspondence reference you may have.

Personal data we collect about you

When you make purchases from Bicester Furniture Studio (including purchases made in-store on any device, over the phone or via this Website) or browse this Website, we may collect the following personal data about you:

  • your name, age and sex;
  • your billing and delivery postal addresses, phone (including mobile phone), fax and email details;
  • your user name and password if you have registered with us;
  • your payment card details if you place an order with us;
  • your communication and shopping preferences;
  • your browsing and shopping activities;
  • your date of birth;
  • your interests, feedback and survey responses; and
  • your location.

We may also collect some or all of the above personal data about you when you access and browse this Website and from third parties who have your consent to pass your details to us.

How we may store and use your information

We (and third party data processors acting on our behalf) may collect, store and process your personal data:

  • to make this Website available to you and to provide you with content that is tailored to your individual tastes;
  • to maintain any registered account that you hold with us;
  • with your agreement, to contact you (including by SMS, push and email) about promotional offers and products and services that we think may interest you;
  • for customer satisfaction and market research purposes;
  • to provide our products and services to you and for associated purposes, including verifying your identity;
  • for research, analysis, testing, monitoring, risk management and administrative purposes; and
  • for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

We also process your payment card details in order to complete any purchase that you make through this Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you. When you place an order with us, we may offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion. However, if you prefer that we do not maintain these details, you can login to your account on the Website and delete any card information that we hold about you.

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We may share your personal data with selected third parties, including (a) business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you, (b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (but we do not disclose information about identifiable individuals to our advertisers), and (c) analytics and search engine providers that assist us in the improvement and optimisation of the Website.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because we have gone into insolvency or any similar situation, but only where lawful and compliant  with the Data Protection Act 1998, as amended from time to time. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

We will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this policy.

Email newsletter preferences

We provide you with the ability to control whether or not to receive email newsletters, or to change the types of email newsletters you receive.

Personalised banner advertising

If you browse this Website you may receive personalised banner advertisements relating to other reputable websites. We are committed to providing you with information on products and offers that are relevant to you. Any banner advertisements you receive will relate to products that have been viewed while browsing this Website on your computer or other device. This service is provided by us via a reputable third party specialist provider, through the use of ‘cookies’ placed on your computer or other device (See further information on the use of cookies in the section below).

Targeted updates and marketing communications

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and shopping habits of customers and providing them with information on products they have viewed and related products.

Security

Our Website has security measures in place to protect the loss, misuse and alteration of your personal information.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us, and any transmission is at your own risk.

Your rights

You have the following rights:

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email newsletter we have sent to you.

Third party sites

Our Website may from time to time contain links to and from other websites operated by third parties. Please note that this Privacy Policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their websites. You should always read carefully the privacy policy of each website you visit before submitting any personal data.

Cookies 

This Website uses cookies to collect information and distinguish you from other users of the Website. Cookies are small data files that are placed on your computer or other mobile or handheld device (such as smart phones or tablets) as you browse this Website. They are used to ‘remember’ when your computer or device accesses this Website. The cookies are essential to the effective operation of our Website and to enable you to shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on the Website and elsewhere. By continuing to browse the Website, you are agreeing to our use of cookies.

Information collected


Some cookies collect information about browsing and purchasing behaviour by people who access this Website via the same computer or device. This includes information about pages viewed, products purchased and the user’s journey around a website. We do not, however, use cookies to collect or record information on a user’s name, address or other contact details. We are able to use cookies to monitor individual browsing and purchasing behaviour, but third parties are not able to identify users.
Who sets the cookies?

The cookies stored on your computer or other device when you access this website are set by us, our suppliers who partner with us to help deliver a high quality website and online shopping experience, and other third parties. Some cookies set by or on our behalf are necessary to enable customers to make purchases on our Website. Cookies may also be set by third parties who participate with us in affiliate marketing programmes. None of these third parties collects any personal data from which they would be able to identify individuals.


What are cookies used for?

The main purposes for which cookies are used are:

  • For technical purposes essential to the effective operation of the Website, particularly in relation to online transactions. For example, cookies enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
  • To allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way the Website works, for example, by personalising our content for you, remembering your preferences and ensuring that users are finding what they are looking for easily.
  • To enable us to collect information about the browsing and shopping habits and activities of customers, including monitoring the success of marketing campaigns and competitions.
  • To drive our marketing and advertising (particularly banner advertisements and targeted updates) based on your visit to the Website, the pages you have visited and the links you have followed. We may also share this information with third parties for this purpose.
  • To enable us meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.

What happens if I disable cookies?

Most sites operate best when cookies are not disabled. If you disable only third party cookies on our Website, you will not be prevented from making purchases. However, if you disable all cookies, you will be unable to complete a purchase on this Website.

 

Updated in June 2016