Deliveries are made using our White Glove service and are free on orders of more than £500 within the UK mainland. Our driver will offer to position your purchase in the room of your choice and take away all external packaging for recycling. Delivery will typically be four to six weeks from confirmation of your order.
When you place your order, either online or by telephone, we will take your payment and email you a receipt and confirmation that the order has been accepted. As soon as your order is ready for delivery, we will write to you again and arrange for our delivery service to contact you to agree a convenient delivery time.
If you have queries or concerns about your order at any time, please contact us. We want your experience of shopping with Bicester Furniture Studio to be both satisfying and stress free.
We hope you will be delighted with your purchase, but if not you can return products to us for a full refund. You will just need to let us know within 14 days from when you took delivery.
Simply call our customer service team on 01869 325669 or email us at firstname.lastname@example.org giving your order number and details of the products to be returned. All we ask is that you then pay for the return of your purchase to us, which we will only charge you at cost. We will then arrange a time that is convenient for you to have the products collected.
You can view our full Terms and Conditions here.